At color game, your privacy matters. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines. Please read this page carefully before you register or use any part of the platform.
Last updated: 2025. This policy applies to all registered members and visitors in the Philippines.
We only collect what we need to run a safe, fair, and compliant gaming platform for Filipino players.
When you create an account on color game, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines. We also collect your preferred currency, which for Philippine-based players is PHP (Philippine pesos). Your registration details are stored securely and are never shared with unaffiliated third parties for marketing purposes. Keeping this information accurate and up to date is your responsibility as a member.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, and transaction records. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through encrypted, compliant payment gateways. Transaction histories are retained for regulatory and audit purposes as required under Philippine financial regulations. If you request a withdrawal, we may ask for additional verification to confirm that the receiving account belongs to you. All financial data is treated with the highest level of confidentiality within our systems.
As part of our Know Your Customer (KYC) obligations under Philippine law, we may request a government-issued ID such as a PhilSys card, passport, or driver's licence, along with a selfie or proof-of-address document. These documents are used solely to verify your identity, confirm your age, and comply with anti-money laundering requirements applicable to licensed gaming operators in the Philippines. Verification documents are stored in an encrypted environment with access restricted to authorised compliance personnel only. We do not use your ID documents for any purpose beyond identity and age verification. Once verification is complete, documents are retained only for the period required by applicable Philippine regulations.
We automatically collect certain technical data when you access the platform, including your IP address, device type, operating system, browser version, and session timestamps. This data helps us detect suspicious login activity, prevent unauthorised account access, and improve the performance of the platform for mobile users across the Philippines. We also collect gameplay data such as bet history, game session duration, and wagering patterns, which are used for responsible gaming monitoring and platform improvement. This technical data is not used to build advertising profiles or sold to data brokers. You can review your session activity through your account dashboard at any time.
Your data is used to run your account, keep the platform secure, and meet our legal obligations — nothing more.
Color game uses the personal data we collect for the following purposes: to create and manage your player account; to process deposits, withdrawals, and bonus credits in Philippine pesos; to verify your identity and age in compliance with Philippine gaming and data privacy laws; to monitor gameplay for responsible gaming and fraud prevention purposes; and to send you account-related communications such as security alerts, transaction confirmations, and support responses. We may also use aggregated, anonymised data to analyse platform performance and improve the gaming experience for all Filipino players. We do not use your personal data to serve third-party advertisements, and we do not sell your data to any external marketing companies.
We share your personal data only in limited, necessary circumstances: with payment processors and e-wallet providers to facilitate your transactions in PHP; with identity verification service providers who assist with KYC compliance; with Philippine regulatory authorities such as PAGCOR when required by law or in response to a lawful request; and with our internal technical and compliance teams who need access to operate and secure the platform. All third-party service providers we work with are contractually bound to handle your data in accordance with applicable Philippine data privacy standards and are prohibited from using your information for their own purposes. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, the right to access the personal data we hold about you, the right to correct inaccurate or outdated information, and the right to object to or restrict certain types of processing. You also have the right to request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, you may contact our data protection team through the support details available on the platform — we will respond to verified requests within the timeframe required by Philippine law. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations that mandate the retention of transaction records for a minimum of five years. If you close your account, we will retain only the data that we are legally required to keep and will securely delete or anonymise all other personal information within a reasonable period. Gameplay and session data used for responsible gaming monitoring is retained for the duration of your account and for a limited period following closure to support any post-closure responsible gaming requests. Identity verification documents are retained for the period specified by our regulatory obligations and are not kept beyond what is strictly necessary. You may request information about the specific retention periods applicable to your data by contacting our support team.